I was facilitating a Level 10 Meeting® with a client when we got to a customer issue on our Issues List. A sales problem had gotten serious enough that one customer had already told them they were leaving. The team needed to decide what to do next, who ...
It's a question that often gets a quick reaction: Can you really solve 15 issues in 60 minutes during your Level 10 Meeting®? When newer leadership teams hear it, the response is usually some version of, "There's no way." But teams that have been working ...
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The Quarterly Planning Session started the way they usually do. We opened with a review of the past 90 days, including a walk-through of the Scorecard and Rock execution. We talked about what was on track and what wasn't. And throughout the conversation, ...
