I was facilitating a Level 10 Meeting® with a client when we got to a customer issue on our Issues List. A sales problem had gotten serious enough that one customer had already told them they were leaving. The team needed to decide what to do next, who ...
It's a question that often gets a quick reaction: Can you really solve 15 issues in 60 minutes during your Level 10 Meeting®? When newer leadership teams hear it, the response is usually some version of, "There's no way." But teams that have been working ...
I was working with a leadership team recently who had what looked like a beautifully simple Accountability Chart. Clean boxes. Clear names. Everyone knew who was “in charge” of what. At least, that was the theory. Then we started talking about what was ...
