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Thoughts on the Future of Work
how to run a business

How to Run a Business [27 Ways to Succeed as an Entrepreneur]

Everyone wants to know how to run a business and succeed, outrageously. Whatever radical success means to you, this comprehensive guide gives you proven tips for how to run a small business that is designed especially for entrepreneurs (like a lot of Ninety’s clients).

How do entrepreneurs run their businesses?

“Entrepreneurship” is defined as the ability to start and run a company using big ideas and limited resources. Entrepreneur means “adventurer,” from the French word, entreprendre.

The entrepreneur is responsible for all of the risks associated with bringing a new product to market or introducing a novel idea that often defies any existing enterprise model. The entrepreneur also reaps the rewards if their company is a success. Think Henry Ford, Steve Jobs, and Oprah Winfrey.

People credit the French scholar Jean-Baptiste Say with coining the word, entrepreneur. Say was also an economist who believed entrepreneurs like himself, “seek out inefficient uses of resources and capital” to “create new markets and opportunities” for trade.

“By constantly disrupting the balance of competition, entrepreneurs prevent monopolies from forming and create a wide diversity of products that keep consumers consuming and producers producing,” according to Investopedia.

Because entrepreneurs focus on the wisdom of uncertainty, they value the kind of dramatic growth and high returns that can greatly affect economies and influence other elements of a thriving enterprise environment, like creating more value, more demand, and more jobs.

Entrepreneurs find new strategies for how to run a business, and continuously lead:

  • With singular passion
  • With enough confidence to assume great risk
  • With unique ideas that can be transformed into marketable ventures
  • By planning for unknown risks
  • By nurturing their sense of potential in a new concept
  • By capitalizing on an idea, product, or service to enable fast growth

Get a free 30-day trial of Ninety now.

“It’s really exciting to realize I can achieve anything that I want to, with the help of Ninety. It’s a pathway for great achievement. I can strategize the priorities we need, tackle those Rocks that matter to me, and really move the needle for my business.”

-Chris Breen, DeckMasters

Looking to find out how to run a successful small business?

Here are a few quick tips:

  • Realize there’s no such thing as instant success.
  • Making your company successful takes continuous hard work.
  • You have to research your industry, study the market and learn about your ideal customer. Then know all three, inside and out.

To know how to run a small business, it’s often helpful to look at why companies close. It can give insight into what to focus on and what not to do for better results. Here are a few common reasons why companies fail.

The product or service is unnecessary or nonessential.

If you’re not meeting a demand in the market with your product or service, no one will buy it. This is where market research, industry know-how, and customer knowledge will help you discover how your goods fit into the bigger consumer picture.

The market is saturated.

If you’re facing too much competition from established companies, the job of differentiating yourself from the crowd is that much harder. You’d have to offer something out-of-this-world unusual.

Marketing is nonexistent.

A comprehensive marketing strategy is essential for generating leads. Your plan should dovetail with your sales efforts and utilize different promotion, advertising, and inbound marketing tactics that get the word out about your company and what you’re selling.

Bad customer service.

Once your company gets a reputation for treating customers poorly, you’ll always be playing catch-up in the marketplace. Just look at this recent list of the most hated companies in America.

Weak leadership.

Leadership is a cooperative action. It involves collaboration among company owners and everyone else working in the company. Build a strong team by recruiting and hiring smart people.

No plan for growth.

You can’t grow if you can’t scale up. If your company ever gets any unexpected free publicity – like a mention from a social media influencer or other news that goes viral – you’ll want to take advantage of the opportunity. You can’t do that if you haven’t planned for the added attention with the appropriate amount of staff.

You don’t know what you don’t know.

You haven’t networked with fellow owners who will share advice from their own experience, such as:

  • Consider partnerships carefully. Consider how your skills and approach to work mesh, and how suited you are to run the company together day-to-day.
  • Keep the endgame in mind, because the road is long. There will be days when the initial reason you started your own company will keep you going, whether it is being your own boss, quality of life, controlling your own time, making a difference, or something else. The inevitable sacrifices are only temporary.
  • Hire people to help. Trying to do everything on your own will only burn you out. Most successful owners will tell you, “Don't let your task list undermine your big goals.”

Get a free 30-day trial of Ninety now.

“Once we started using Ninety, it made it so much easier to track metrics and the communication just got way easier. Ninety just helps tie everything together nicely.”

-Jessie Capote, J&C Tropicals 

What keeps a business successful?

Most successful companies nurture a continuous focus on these three things:

  1. Creating a great customer experience.
  2. Building a distinctive reputation for industry expertise through excellent goods and services.
  3.  Cultivating trust in company leaders, team members, and customers.

With a healthy flow of energy from these three aspects of success, companies can:

  • Understand their ideal customers’ needs better.
  • Provide customers with solutions they won’t find anywhere else.
  • Enable undeniable customer loyalty.

Looking to find proven ways for how to run a successful business? These eight tips can help.

  1. Over-deliver on the customer experience.

Recent reports predict that the impression companies leave with their customers will continue to be an important differentiator for success. Most companies (93%) realize that the customer experience (CX) influences people during every stage of the buyer’s journey and those prospects have higher expectations for the CX than ever before. Sixty-five percent of them say it's more influential than any type of advertising.

  1. Stay aware of brand chatter.

People will talk about your company whether or not you’re listening. Make sure you hear (most of) it. Conduct surveys, use social listening and gather data from current customers on their views. Respond more often than not but stay true to your company’s core values and key objectives.

  1. Never lose sight of leadership skills.

Owners need excellent, adaptable skills to be able to lead their companies to long-term success. Develop things like integrity, accountability, empathy, humility, vision, drive, and an unwavering desire to elevate your skillset as a leader.

  1. Always exceed expectations.

When a company goes beyond what’s expected, people start to trust that the company really means business when solving their problems. Prospects become customers who are part of a loyal community that will not only support the company but happily promote its products and services to others.

  1. Create an agile communication strategy.

Keep track of how to get the right message to the right audience at the right time. This means you study where your customers are, know their communication preferences, and use this information to share the message about your brand.

Increasingly, prospects are online and they prefer to engage with companies digitally, which means companies are utilizing search, social media, email, and content marketing as well as a company website and pay-per-click (PPC) advertising to attract and connect with customers. Successful companies have an omnichannel approach to marketing that creates one cohesive experience for the customer.

  1. Refine selling into customer relationship management.

Customer Relationship Management (CRM) is any practice, technology, or strategy that helps companies improve customer relationships. CRM often involves instituting adaptable tools for running a company’s interactions with customers and prospects to stay connected with them, streamline the process, and improve sales.

  1. Document processes.

Breaking down everyday tasks into workflow steps will improve productivity. Leaders will have more time to focus on growing the company.

  1. Maintain visibility.

Make the effort to venture out – from in front of the computer screen and behind the desk, into the business world at large. Engage in face-to-face communication with team members, attend industry events, host a webinar, be a guest speaker, start a podcast, and participate in other activities that keep you and your brand front and center.

Get a free 30-day trial of Ninety now.

“Implementing Ninety has helped us delve into the functionality of issues from team to team more easily. The smooth workflows and centralized spot to see issues and to-dos save time, especially if I want to pop into a scorecard before one of our departmental meetings just to see everyone’s status.”

-Jessica Lord, Heine Brothers’ Coffee

How Businesses Are Running in America: By The Numbers

o   mitigating the impact of the coronavirus (29%)

o   attracting customers (13%)

o   financial stability (12%)

o   technological advances (5%)

o   taxes (5%)

o   49% plan to increase staff and expand or remodel their company

o   55% plan to pivot to digital marketing and 30% plan to stay with traditional marketing

o   27% plan to upgrade their IT infrastructure

o   22% plan to invest in company operating system software and other services to help them run payroll, accounting, or inventory

Get a free 30-day trial of Ninety now. 

“Using Ninety has made a huge difference in our business. It's a fantastic tool that helped us change our entire company substantially.”

-Jonathan Krellwitz, K2 Financial Partners

Grow Your Small to Midsize Business Without Losing Your Mind

Here are 27 ways to succeed as an entrepreneur in our Work From Anywhere World™.

1. Figure out your “why.”

Most people want to do meaningful work, like business leader, writer, and executive-team coach Mark Abbott. He’s passionate about self-actualization through work and sustaining organizational well-being. 

He says, “I believe that most organizations could do the ‘people stuff’ so much better than they do for a host of reasons, not the least of which are weak people systems and some serious misconceptions about why people really work, how to motivate, and what strong leadership is all about.”

His words help to define his “why” for founding Ninety.io.

2. Know your key performance indicators.

To clearly define how you’ll measure performance, you need to conduct comprehensive market research:

  • Get up-to-date knowledge on market trends.
  • Identify your competition.
  • Gather data on your ideal customers.
  • Calculate demand and potential growth.
  • Be clear on the eight P’s, which are product, price, place, promotion, people, process, physical evidence, and performance.

From this information, you can form the specific key performance indicators (KPIs) that will help measure your company’s long-term performance.

3. Write a business strategy.

Your strategy for conducting business can include a document called a business plan where you write down the way the company will:

  • Compete in the marketplace.
  • Envision high-quality, imaginative products and services that benefit customers.
  • Conduct goal-setting, planning, and taking the right action.
  • Create value for everyone.
  • Make a mark on the industry.

Make sure to revisit your business strategy annually.

4. Give your business a (good) name.

It’s not enough to choose something you like.

  • Brainstorm a few names and test them with prospective partners, investors, company leaders, team members, and customers.
  • Do a thorough search of registered names, trademarks, domain names, etc. before deciding on your name.
  • Make sure you’ll be happy with the name as your company grows.
  • Make your name internet-ready by immediately registering a domain name (or a few).

5. Structure your business.

Decide what kind of company you’re creating. The legal business structure determines how to file taxes and liability, personal or otherwise. Here are some options:

  • Sole proprietorship – You own the company by yourself, with responsibility for all debts and other obligations. This is the least effective option for protecting personal liability and directly affects personal credit.
  • Partnership –The company is owned by two or more people who are both liable for all debts and other obligations.
  • Corporation – Here, you can separate company liability from personal liability by forming an S, C, or B Corporation. This makes the company a separate entity from the owners, responsible for all corporation debts and obligations, including owning property, paying taxes, entering contracts, or lawsuits on its own.
  • Limited liability company (LLC) – LLCs have the legal protections of a corporation and the tax benefits of a partnership. 

6. Register your company.

Registering your company with the government enables it to be recognized as a business entity. Corporations need an “articles of incorporation” document, some LLCs need to create an operating agreement, and others need to register a business name. If you are a sole proprietor, the business name can be your legal name or a fictitious Doing Business As (DBA) name for your company. For additional legal protection, trademark your business name.

Obtain an employer identification number (EIN) from the United States Internal Revenue Service (IRS) if you plan to employ others. An EIN also helps separate personal and company taxes. Some states require a state tax ID. With regard to taxes, different business structures require different forms for both state and federal tax fulfillment.

7. Get the proper federal, state, and local licenses and permits.

Contact your local city hall to get the appropriate permits to operate in your region as well as the required federal, state, or local licenses. The Small Business Administration is also a great resource for better understanding how to run a small business.

8. Protect intellectual property.

Intellectual property (IP) is valuable to your company’s welfare and its future. This includes patents and non-patent intellectual property such as trade secrets, cybersecurity policies, trademarks, and copyrights. IP protections include:

  • Patent – gives the inventor the right to prevent others from making, using, or selling the patented subject matter described in the patent’s claims.
  • Copyright – gives the owner the exclusive right to make copies of original works of authorship like art, advertising copy, books, articles, music, movies, software, etc., and to make derivatives based on the work like revisions or sequels.
  • Trademark – marks registered with the U.S. Patent and Trademark Office protect the symbolic value of a word, name, symbol, or device used to distinguish a good or service.
  • Service Mark – used to identify services, similar to a trademark.
  • Trade Secret – A trade secret is an asset as long as it maintains its confidential status and derives value through its secrecy. Owners can take action against anyone who breaches a confidential agreement or obtains the secret by stealing or other improper means.
  • Confidentiality Agreement – Also called Non-Disclosure Agreements (NDAs), they obligate a third party to keep shared confidential information private unless allowed by the owner of the information.
  • Terms of Service and Privacy Policy – For companies that conduct business on the internet, a terms of service agreement limits how visitors can use the content on your website and what they can do there. A privacy policy protects your website visitors.

9. Hire a lawyer.

Having an experienced business attorney on your team can help you:

  • Legalize business structure and register the business
  • Limit potential legal liabilities
  • Draw up contracts and key agreements
  • Set up a stock option plan for employees
  •  Prepare protective human resources documents
  • Help negotiate terms with prospective investors
  • Protect intellectual property

10. Buy insurance for your company.

Protect your company with insurance that’s based on the business risks. Here’s a list of the kind of coverage that may be appropriate for your business:

  • General liability insurance
  • Product liability insurance
  • Professional liability insurance
  • Property insurance
  • Worker’s compensation insurance
  • D&O (directors & officers) insurance
  • Health insurance for employees
  • Business interruption insurance
  • Commercial auto insurance
  • Data breach/cybersecurity insurance
  • Keyman life insurance

11. Do a break-even analysis.

Every entrepreneur needs to access financial well-being. A break-even analysis will help you determine what you need to run the business without losing value. Here’s the formula:

Fixed Costs ÷ (Average Price - Variable Costs) = Break-Even Point

Next, entrepreneurs want to know what they need to create value. This involves calculating what you need to cover all expenses, pricing products and services properly, determining fixed rates, variable costs and total costs, and what’s left over.

12. Look into funding.

Companies can consider a variety of options for financial assistance:

  • Business loans – Commercial loans and SBA small business loans are available.
  • Business grants – Grants fund ideas and projects to stimulate the economy, provide public services, and benefit unique circumstances. Options include minority-owned business grants, grants for women-owned businesses, and government grants.
  • Investors – People who can provide significant amounts of support up front, with the expectations of taking an equally significant role in running the company.
  • Crowdfunding – Raising smaller amounts from multiple backers.

13. Build a relationship with a business bank.

Experts often recommend that smaller companies consider community banks that understand local market conditions and place an emphasis on character as well as an overall business profile. Determine what you need from a banking relationship. Meet with several banks of different sizes and ask how each works with small companies over the life of the business.

14. Learn how to read financial statements and work a budget.

Understanding financial statements will help you answer investor questions. Working a detailed budget helps you avoid running out of cash.

To have all the necessary information at your fingertips, it’s important to maintain the appropriate records for your company. They include:

  • Financial statements (P&L, balance sheet, cash flow)
  • Bank accounts
  • Creditor records
  • Tax filings and records (federal, state, and local income, sales and property taxes)
  • Secretary of State filings (Certificate of Incorporation, annual filings, etc.)
  • Invoices and contracts
  • Employee records
  • Board and stockholder minutes and consents
  • Stock and options ledger

15. Implement a cloud-based company operating system in your organization.

Not all business tools, data, and processes are integrated to support awareness, communication, and alignment around a shared vision or connect the entire organization together. Company Operating Systems (COSs) have functionalities designed to help move teams past spreadsheets and planner tools, creating positive momentum for growth and scale. 

An integrated suite of whole-company tools like Ninety promotes alignment, productivity, and transparency as part of a cloud-based COS. This ensures everyone’s work is focused on what matters most:

  • Smoother operational efficiency, aligning people, processes, and tasks
  • Greater work satisfaction among teams with the ability to communicate fearlessly
  • Improved prioritization of and planning for opportunities
  • Better communication and connections between people and teams
  • Greater innovation with omnidirectional discussion among teams
  • Improved agility and flexibility for greater resilience through change
  • Faster updates to processes that are “followed by all” with stronger buy-in
  • Increased productivity and efficiency thanks to better systems

Each person can do what needs to be done with clarity, accountability, productivity, and resilience. 

Get a free 30-day trial of Ninety now.

“Everyone has embraced our business operating system a little bit easier because of Ninety. It allows us to take our core operational goals from the mouths of leadership if you will, and hand them to individual employees who have the ability to track what they're doing, know what their targets are, and see on a daily basis where they stand. It’s great.”

- Brody Ertel,  Cyberian Technologies

16. Boost your selling skills.

Being a great salesperson isn’t for everyone when you put it that way. When you think of sales as good communication, now you’re getting somewhere. Great communicators are naturals at persuasion. 

First and foremost, they know how to listen actively. They’re trustworthy and instill confidence in their audience. They can also pull off a satisfying call-to-action, meaning they know how to ask for the sale.

17. Know the value of a great pitch.

Craft a clear and compelling introduction to your company that you can deliver in the time span of an elevator ride. That means you’re going to talk for 60 seconds or less. 

Know how to modify your content for different audiences, such as investors, prospects, customers, employees, partners, the world! Here are a few expert tips that will help you:

  • Lead with the most captivating message.
  • Tell them why your company is unique.
  • Ask the listener what issue they have and how you will solve it.
  • Deliver with energy and enthusiasm.
  • Keep sentences simple and create a rhythm.
  • Avoid using industry jargon.

When generating qualified sales leads, consider upgrading to customer relationship management (CRM), technology for running all interactions with customers and prospects that help you streamline the process, stay connected and improve relationship outcomes.

18. Craft an impressive pitch deck.

Prepare about 15 to 20 slides in a PowerPoint presentation for prospective capital investors that instantly brings to life your company’s story. Make it convincing, thrilling, and irresistible. Showcase your products, services, technology, and the entire team. Consider producing a video, which has the advantage of sight, sound, and music.

19. Learn to love public speaking.

Many great leaders are known for their public speaking skills, like Tony Robbins, Seth Godin, Robin Sharma, and Dwayne Johnson. Overcome the fear of speaking in front of any audience, whether it’s pitching investors, selling to prospects, inspiring teams, or giving an interview on television. If it’s not natural for you, work with a public speaking or business coach to improve your skills.

20. Build a great team.

Get the right people in the right seats, then inspire them to greatness. Find people who are experts in areas where you don’t excel. Round out the group with different voices and points of view, so you all can discuss and debate and decide and deliver.

21. Check references thoroughly.

Most owners want new employees to fit the culture and be able to perform the duties they are hired to perform. A comprehensive reference check will help with that. You can get verified data, such as:

  •  Job titles and dates of employment
  • Education, degrees earned, schools, dates of attendance
  • Starting and ending salary
  • Prior job role and responsibilities
  • Punctuality or absenteeism issues
  • First-hand knowledge from prior leaders about the applicant’s strengths and weaknesses, how they get along well with other employees and customers, their ability to take on new roles, and more

Small businesses also conduct background checks.

22. Take care with employment agreements.

Smart human resources professionals draft an offer letter and encourage prospective employees to review it carefully before signing. An employment document covers things like:

  • Job title and role of the employee
  • Full-time or part-time status
  • Salary, benefits, and bonus structure (if applicable)
  • Reporting supervisor
  •  Start date
  •  “At will” employment, meaning either party is free to terminate the relationship at any time without penalty and may not be changed unless signed by an authorized officer of the company

Other things covered may include:

Both the company and the employee should sign the document.

23. Design a company benefits package.

Company benefits help keep your dynamite leaders and teams motivated and rewarded for a job well done. It means a lot that they feel well cared for. Remember to offer some elective benefits in addition to the required set of benefits.

First, find out the benefits that are required on a federal, state, and local level. These can include:

  • Unemployment taxes and insurance
  • Time off for voting, jury duty, and active military service
  • Workers’ compensation
  • Compliance with Family and Medical Leave Act (FMLA)

Then, considering your budget, decide the elective benefits to offer that will keep the company competitive, such as:

  • Health insurance
  • Health saving accounts
  • Retirement savings
  • Paid vacation and/or holidays
  • Disability insurance (required for some states)
  • Life insurance

24. Build relationships with key vendors.

The reality of running a successful business is that no one ever does it alone. Third-party vendors, consultants, and freelance gig workers are here to help. They become your B2B partners in how to run a business better. Key vendors can be experts in any industry from human resources to accounting, marketing, and creative services to phone systems, COS software, and CRM.

It's important to trust your B2B partners because they will have access to proprietary information that’s critical to your success. Find out about their industry experience, get recommendations from fellow owners, review their relationships with existing clients, and vet their results.

25. Build a brand for your small business.

Create a logo, which is a visual representation of our company that will help people easily identify and hopefully relate to your business. Use it across all your marketing deliverables, from website to letterhead, invoices and email signatures, signs, video, PowerPoint presentations, and other materials.

26.  Build a website for a great user experience.

Today’s consumers are keen on conducting internet searches for everything, including learning about businesses. Many experts think a published website is digital proof of your small business’s existence.

User experience (UX) is how a person interacts with a system, product, or service and whether it provides a meaningful experience for them. When a person visits your website, you want them to have a positive first impression of your company, brand, products, and services.

UX design is a process that designers use to define the why, what, and how of a person’s interaction with your site. It focuses on the motivations for visiting your site, its functionality, and the aesthetics and accessibility of its features. They’re built into the design of the website so the visitor has a relevant experience.

Your site should:

  • Be easy to navigate
  • Provide high-quality, original, search engine optimized content
  • Include news and other relevant information about the company
  • Have a mobile-first intuitive design
  • Clearly represent your company’s mission and values

27. Develop a killer marketing plan.

Your marketing plan should always be working to attract, build, and educate your ideal customers.

  • Stay customer-focused.
  • Highlight your company’s competitive advantages.
  • Use an emotional connection to hook your audience.
  • Use search engine optimization (SEO) and keywords that help place your content near the top of search results.
  • Use email marketing to stay connected to current customers.
  • Use content marketing to provide relevant, high-quality knowledge and thought leadership to your audience.
  • Use social media platforms like Facebook, LinkedIn, Instagram, and others to promote your business.
  • Use video to tell your story.

Get a free 30-day trial of Ninety now.

“The continuity of having everything in one place is so simple and yet very profound. We can actually see what is happening in the practice rather than it being typically a lot more guesswork.”

- Michael Buffington, Curis Functional Health

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