EOS® Software Case Study

Overview

A growth-stage company wanted more consistency, accountability, and clarity. Without regular team meetings, communication and collaboration surfaced as a clear gap and an obstacle in achieving results. With Ninety, the team adopted a repeatable Weekly L10 cadence, centralized key EOS tools (scorecard, rocks, issues, and to-dos), and improved their meeting rating from 5.1 to 8.36 in about two weeks, reaching a 9 rating from the CEO by week three.

The challenge: meetings happened, but execution didn’t follow

When Carlos began working with the company, there was no weekly meeting. Discussions got stuck in the weeds and issues continued to resurface. Carlos was determined to find a solution to fix it. That’s when he learned about EOS® and running EOS on Ninety.

In their first meeting, the team started with the scorecard and never made it through the section. People jumped in at the same time, the conversation escalated, and the team veered into unresolved debates, especially around what belonged as a Rock versus an issue.

The result was a common EOS® implementation problem: the team was committed to the framework, but without a system, the meeting structure couldn’t hold under pressure. Their first Weekly L10 earned an average rating of 5.1, signaling a need for better meeting flow, clearer accountability, and a consistent way to track what mattered.

Why Ninety: one place to run EOS® (without spreadsheets and whiteboards)

Carlos had extensive experience with execution frameworks. He’s even a certified Balanced Scorecard practitioner and recognized that tools matter. A patchwork of spreadsheets, whiteboards, and scattered documents makes it hard to build consistency, especially as teams grow.

Ninety gave the team a single place to run EOS®:

• Weekly L10 meetings with a clear, repeatable agenda flow

• Scorecard tracking without manual spreadsheet overhead

• Rocks and to-dos with visible ownership and follow-through

• Issues and IDS discipline to solve the right problems at the right time

“How on earth did I do balanced scorecard on whiteboards and Excel spreadsheets before?” — Carlos Mallen

The implementation: start running meetings in Ninety immediately

Instead of spending weeks on setup, Carlos encouraged the team to run real meetings in Ninety right away. He led the first meetings, collected headlines, and worked through the L10 structure and then fine-tuned as the team learned.

The key change was behavioral: the team committed to staying inside the L10 flow. Scorecard review stayed focused. IDS happened during IDS. Rocks and issues were clarified instead of debated midstream. As the structure held, the meetings became calmer…and more productive.

Results: meeting ratings rose fast and action plans left the room

Once the team committed to the structure in Ninety, results followed quickly:

• Weekly L10 rating improved from 5.1 → 8.36

• Within roughly two weeks, the team’s meeting effectiveness score rose from 5.1 to 8.36.

• By week three, the CEO rated a meeting a 9, and the team walked out with clear action items—evidence that meetings had shifted from discussion to execution.

“In 3 weeks… to go from a 5.1 to the CEO saying 9 in a meeting and walking out with action items… that might be a record.” — Carlos Mallen

What made the biggest difference

Two Ninety capabilities stood out:

1) A Weekly L10 structure teams can actually follow

Ninety helped keep the meeting disciplined, so the team could solve issues, assign to-dos, and maintain a consistent rhythm week after week.

2) Better rocks with SMART guidance

Carlos highlighted Ninety’s support for creating clearer, SMART-style rocks (specific, measurable, actionable, realistic, time-bound)—helping leaders translate goals into real commitments.

“That Gen AI chatbot tool that helps you figure out how to make a SMART rock... that thing is amazing!” — Carlos Mallen

Conclusion

For high-performing teams, the difference between “talking about EOS” and “getting EOS results” is often consistency. Ninety helped this growth-stage company lock in the Weekly L10 rhythm, centralize execution tools, and improve meeting effectiveness in weeks, not quarters.

Want better meetings fast? Start a Ninety trial and run your next Weekly L10 with a system built for execution.