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Process

Processes turn your company’s knowledge into repeatable systems—ensuring that what works scales, and what scales doesn’t break.

At a certain point, hustle doesn’t scale. As companies grow, the informal ways of doing things—tribal knowledge, ad hoc workflows, and workarounds—start to slow things down. Quality drops. Accountability fades. People reinvent the wheel.

In The 90 Way, Process is a critical element of growth for high-stage companies. It ensures that your company’s most valuable work—sales, onboarding, hiring, product delivery, communication—is done efficiently, consistently, and in a way that’s easy to teach and improve.

Great processes don’t add bureaucracy—they remove ambiguity. They help teams move faster, focus better, and scale smarter.

Overview

Without intentional processes, growing companies experience:

  • Inconsistent results, as outcomes depend on who’s doing the work
  • Training gaps, especially with onboarding and role transitions
  • Bottlenecks, because people become single points of failure
  • Lack of accountability, due to unclear responsibilities or steps
  • Rework and inefficiency, as things fall through the cracks
  • Resistance to scale, as work cannot be delegated or automated

The 90 Way solves these problems by:

  • Standardizing how high-value work gets done across teams
  • Creating teachable, repeatable systems that don’t rely on individuals
  • Improving quality and speed through documentation and automation
  • Clarifying expectations and responsibilities
  • Enabling teams to focus on innovation instead of reinvention
  • Building a foundation for scalable growth

If everyone left your company tomorrow, could someone new step in and run the playbook? That’s the power of process.

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Core Competencies

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