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Culture

Culture is the invisible operating system of your company—shaping behavior, guiding decisions, and determining how fast (and how well) your company can grow.

Every company has a culture—whether you intentionally shape it or not.

In The 90 Way, Culture is not a poster on the wall or a ping-pong table. It’s the lived experience of how work gets done. It’s how people treat each other, how decisions are made, and how aligned your team feels to your purpose, values, and goals.

Culture is both an outcome and a choice. It reflects the strength of your Vision, the clarity of your Structure, the quality of your Leadership, and the health of your Communication. It can accelerate growth—or quietly sabotage it.

You don’t grow a great company and then get a great culture. You build a great culture, and it becomes the reason your company grows.

Overview

When culture is ignored or underdeveloped, companies face:

  • Low engagement, poor morale, and burnout
  • High turnover, especially among high performers
  • Internal politics or mistrust, eroding collaboration
  • Misaligned behaviors, even with a clear strategy
  • Resistance to change, even when growth depends on it
  • Erosion of values, especially during rapid hiring or scaling

A healthy, intentional culture solves these by:

  • Reinforcing shared values and expectations at every level
  • Supporting trust-based accountability and psychological safety
  • Strengthening employee connection to purpose and vision
  • Empowering leaders to coach, not control
  • Making feedback, growth, and recognition part of the rhythm
  • Attracting and retaining aligned, mission-driven people

Culture isn’t what you say—it’s what your people experience. And it’s either your greatest asset or your biggest liability.

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Culture

Five squares labeled L 1 through L 5 are arranged vertically. The bottom one reads Level 1 Culture and the top reads Level 5 Culture.

Next Steps

Education Journey: